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Return & Cancellation Policy

How do I return an item?

Here at Spartan Lover we have earned the BEST reputation in our industry for service and satisfaction. We want to make sure every order you place is a great experience and that we quickly resolve any concerns you might have. We stand behind all of our products, so we will gladly accept returns within 30 days of delivery on the following basis:

  1. Your goods are faulty or not as described and you would like an exchange. We will provide a free return label. 
  2. You no longer want or don't like the goods:
    1. For unopened items, we will provide store credit for price paid minus a 20% restocking fee. You pay for return shipping.
    2. For opened or used items, we cannot accept returns for sanitary reasons. However, we will provide courtesy store credit for price paid minus a 30-50% loss fee depending on the item. 

Our store credits NEVER expire. 
 
We cannot accept returns without an RMA, so please contact the customer service first.  

How do I cancel an order of a ready-to-ship item?

Unfortunately, once an order has been placed, it usually cannot be canceled. Due to the streamlined nature of our processing, orders are sent immediately for shipping and we are unable to retrieve individual packages due to the high volume and the high speed of fulfillment.

Can I cancel a made-to-order doll order?

It takes a lot of resources to make a doll, and our artisans hand-craft it specifically for you to your custom specifications. With some models, a craftsman comes to work every day for 2 weeks just to individually implant hair to your doll strand by strand. Because there are dozens of dolls, each with dozens of possible configurations, if you cancel it, it may be many months before someone else orders a doll with the exact same configuration. However, we understand that life happens and sometimes you have to cancel a made-to-order doll when it is already in production. Due to lost resources, such cancellations will incur a 30% cancellation fee. 

 

By placing an order in our store, you agree to our Terms & Conditions, including our Return and Cancellation policies.