Frequently Asked Questions

DOLL QUESTIONS

  • Can I get a custom body or a custom body part or a customization not listed on the product page?

Because dolls are made from a preset mold, the body shape cannot be customized. The only customizations available are the ones you see on the product page in the customization options. 

  • Can I combine the body with a head from a different doll?

All compatible heads are listed on the product page in the customization options. All other heads have a different color, size, neck width, and neck entrance depth, and not compatible. 

  • Can I get a different sized penis?

Each doll comes with its own set of penises. All available penises are listed on the doll's product page. No other penises are available. Penises from another doll are not compatible. 

  • Can I get a different wig?

We do not offer specific wig choices, but we are happy to accept general wig requests (short blonde, long brown, etc.) and will do our best to accommodate that. 

  • What penises does the doll come with?

All dolls come with one free penis. Additional penises are available to order in the customization options. 

  • If I order a different head or a different penis, will it match the color of the body?

The skin color of the head and penises will always be the same as the body because we make both the head and the body at the same time. 

  • Can I see a comparison pic of X color vs Y color?

All available colors are shown in the "Skin color" section in the Customization options. 

  • Can I see factory pics or other non-pro pics of the doll?

All available photos and videos are posted on the product page in the Gallery, description, and Reviews. 

  • How do standing feet work?

Standing feet have three bolts on the soles which allow the doll to stand unassisted on any flat surface. No platform required. For detailed information, check this post.

  • How does Full Body Heating work?

The heating element is wrapped around the skeleton. You plug it into the wall outlet using a cord that connects behind the doll's neck. This heats the doll to the human's body temperature. 

  • I'm looking for a doll with a thrusting penis. 

You can attach a thrusting dildo using a harness to any doll.

You can also order a doll that uses standard suction cup dildos and use him with thrusting dildos. These are all our dolls that use suction cup dildos as their penises: Michael.

  • If I order now, how soon will I receive it?

Please combine the production time listed on the product page with 10 days of shipping time. This is how long it will take to receive your doll. 

  • Can I split the total among 2 different credit cards?

Yes, if you pay with Paypal, you will see this option in Paypal. 

  • Do you offer financing?

We offer Paypal Credit "No Interest for 6 Months" to customers in the US. Please choose Paypal as the payment option, and you will see this option in your Paypal during the checkout. 

  • Do you offer a lay-a-way plan?

In addition to financing, we also offer a lay-a-way plan. If you wish to place an order using this option, please send us the name, size, and addon list for your order and how many payments you wish to make. We will split the total and send you invoices for each installment. With the lay-a-way option, your doll will be shipped once the balance is paid off. And with Paypal Credit financing, the doll will be shipped as soon as it's made. 

  • I'm in Canada, EU, or Australia. How does Customs clearance work and are there any import fees?

We have shipped a lot of dolls to Canada, EU, and Australia. It is very easy to receive a doll in these countries. There's combined VAT and a Customs duty that you pay at checkout. Fedex or UPS will completely take care of Customs clearance, and we pay all import fees for you. You just receive the package at your door.  

  • I would like to ship my doll to a PO Box or pick it up myself. 

Fedex and UPS do not ship to PO Boxes. Please enter your normal residential address, then once you receive your tracking number, contact the carrier and request a Hold For Pickup. 

  • It's been X days/weeks, what is the status of my order? 

The production time of your doll is listed on his product page. If it has been longer than that, please contact us. 

  • I think the carrier lost my package. I want my package or my money back.

Out of very many dolls we've shipped, we have never had a permanently lost package. Sometimes (extremely rare) the package is temporarily misplaced, and you need to bring it to the attention of the carrier. Please call Fedex or UPS for any delivery-related questions. If you believe your package is lost, call Fedex/UPS and file a Lost Package Claim.

If the carrier completes their search and declares your package as Permanently Lost (which again has never happened before), please provide us with your Lost Package Claim number, and will send you a replacement. We will not send a replacement if Fedex or UPS are still looking for your package, so please allow them enough time to conclude their search. For any delivery-related questions, please call the carrier.

  • How do I get a rebate for a video review?

If you see a rebate offer on your doll's page, we are looking for a video review for this doll. If you there's no rebate offer on your doll's page, we no longer offer a rebate for that doll.

If your doll qualifies for a rebate, we will be thrilled if you make a 5-10 minute video review with voice commentary and showcase the doll's parts (especially the butt because it is often ignored). We are looking for videos where shoppers can see the doll from different angles, the head with a wig on, penises attached to the body etc. You can include some of the unboxing to your video, but mainly we are looking to see the doll from all sides when he's unpacked and assembled. You can find examples of video reviews at the bottom of the page at https://spartanlover.com/collections/male-sex-dolls

Once you have your doll all assembled, please make a quick (5+ minute) video overview of his body, penises, butt, and face, preferably standing so you can show him from all sides. Be sure to mention that you bought it from SpartanLover.com. Upload the video to Youtube with a link to our store. If you are having difficulty with Youtube, you can also send the video directly to us. We will issue an instant cash rebate.

  • I received my doll and have maintenance and use questions. 

Be sure to check our comprehensive Male Sex Doll Care and Use Guide for new doll owners.   

GENERAL QUESTIONS

 

WHERE DO YOU SHIP?

We ship worldwide (with the exception of sanctioned countries). Dolls ship FREE to most countries. 

HOW LONG DOES SHIPPING TAKE?

US and International, dolls: 7-10 days.

US, everything except dolls: 1-7 days.

International, small items: 7-14 days

International, machines and ready-to-ship torsos: 5-7 days. 

ARE THERE ANY TAXES OR IMPORT FEES?

USA: No taxes or fees.

Other countries: There's combined VAT and a Customs duty that you pay at checkout.  

DO YOU OFFER DISCREET BILLING AND SHIPPING?

We certainly do! All items ship in a generic brown box that doesn't reveal its content. Your credit card statement will show a generic name offering you a complete anonymity. With totally plain packaging, the only person getting excited by your delivery is you.

HOW CAN I TRACK MY ORDER?

For ready-to-ship items, you should receive an automated email with your tracking number within 7 days of placing your order (unless noted otherwise on the product page). Some orders take a day or two longer to process.

For made-to-order dolls, be sure to allow enough time for production as listed on the product page. Once the doll is ready, you will receive a tracking number.

If you didn't receive a tracking number, please check your spam folder, then try to look it up at https://spartanlover.com/pages/track-your-order. If you still need help, please Email Us.

I ORDERED PRIORITY SHIPPING, BUT STILL HAVEN'T RECEIVED TRACKING

Some items require a couple of days of processing time. Your package may be shipped with same-day shipping. You may receive the tracking on the same day as the delivery. Please allow a couple more days.

HOW DO I CANCEL MY ORDER?

Please see our Cancellation Policy.

HOW CAN I CONTACT CUSTOMER SERVICE? 

Please contact us on our customer service page.