FAQ's

DOLL QUESTIONS
  • Can I get a different sized penis?

Each doll comes with its own set of penises. All available penises are listed on the doll's product page. These penises can also be made flaccid. No other penises are available. Penises from another doll are not compatible. 

  • Can I get a different wig?

We do not offer specific wig choices, but we are happy to accept general wig requests (short blonde, long brown, etc.) and will do our best to accommodate that. 

  • If I order now, how soon will I receive it?

Please combine the production time listed on the product page with 10 days of shipping time. This is how long it will take to receive your doll. 

  • Can I see a comparison pic of X color vs Y color?

All available colors are shown in the "Skin color" section in the Customization options. 

  • Do you offer a lay-a-way plan?

Yes, we offer a lay-a-way plan. Please contact Support with the name, size, and addon list for your order and how many payments you wish to make. We will split the total and send you invoices for each installment. We will start making your doll beforehand so it will be ready by the time you pay off your balance. 

  • I found the exact same doll for $5 on a backwater Chinese private seller marketplace. Can you price-match?

Our price match policy excludes private seller marketplaces. Chinese private sellers are notorious for not knowing what they are doing and then not fixing their mistakes. By buying from a reputable American store with the largest experience in male dolls you are paying for peace of mind that you will get what you ordered. You are also paying for support and replacement guarantee in case something goes wrong. It's like buying authentic software versus downloading free pirated one or paying for insurance versus driving uninsured. With Chinese marketplaces, you are gambling, and it may take you a few orders before you will get your doll as ordered, so in the end, there's a high chance you will pay more there than when you buy from a reputable and experienced store. 

  • The head I received doesn't have an oral opening. 

First of all, please make sure the product description says the doll has an oral opening. If yes, the oral opening is very tight, and it is common to miss it. Please explore it again to find it.

  • My doll's joints are stiff. 

 The joints will loosen over time.

  • How do I put the wig on? The wig won't stay on. 

Click here to see the instructions on how to put a wig on your sex doll. 

  • How do I get a rebate for a video review?

If you see a rebate offer on your doll's page, we are looking for a video review for this doll. If you there's no rebate offer on your doll's page, we no longer offer a rebate for for that doll.

If your doll qualifies for a rebate, we will be thrilled if you make a 5-10 minute video review with voice commentary and showcase the doll's parts (especially the butt because it is often ignored). We are looking for videos where shoppers can see the doll from different angles, the head with a wig on, penises attached to the body etc, just like this videohttps://www.youtube.com/watch?v=3NZZuA2lyHc&lc=UgwXsFEI4a2VRT6WXE14AaABAg&feature=em-comments. You can include some of the unboxing to your video, but mainly we are looking to see the doll from all sides when he's unpacked and assembled. 


Once you have your doll all assembled, please make a quick (5+ minute) video overview of his body, penises, butt, and face, preferably standing so you can show him from all sides. Be sure to mention that you bought it from SpartanLover.com. Upload the video to Youtube with a link to our store. If you having difficulty with Youtube, you can also send the video directly to us. We will issue an instant rebate.

  • It's been X days/weeks, what is the status of my order? 

The production time of your doll is listed on his product page. If it has been longer than that, please contact us. 

  • I think the carrier lost my package. I want my package or my money back.

Out of hundreds of dolls we shipped, we have never had a permanently lost package. Sometimes the package is temporarily misplaced, and you need to bring it to the attention of the carrier. Please call Fedex or UPS for any delivery-related questions. If you believe your package is lost, call Fedex/UPS and file a Lost Package Claim.

If the carrier completes their search and declares your package as Permanently Lost, please provide us with your Lost Package Claim number, and will send you a replacement or a refund. We will not issue a refund if Fedex or UPS are still looking for your package, so please allow them enough time to conclude their search. For any delivery-related questions, please call the carrier.

 

GENERAL QUESTIONS

WHERE DO YOU SHIP?

We ship worldwide (with the exception of sanctioned countries). 

ARE THERE ANY TAXES OR IMPORT FEES?

USA: No taxes or fees.

Other countries: All taxes and fees are included in the shipping fee. 

 

HOW LONG DOES SHIPPING TAKE?

US, small items: around 2 days (7 day handling + 3 day shipping during COVID).

US and International, custom dolls: 5-7 days (10 days during COVID)

International, items under $100: 10-20 days

International, machines and ready-to-ship torsos: 3-7 days

HOW CAN I TRACK MY ORDER?

You should have received an automated email with your tracking number within 2-3 days of placing your order (unless noted otherwise on the product page). Some orders take a day or two longer to process. Rest assured that your order will ship prior to receiving your tracking number. If you didn't receive a tracking number, please check your spam folder, then try to look it up at https://spartanlover.com/pages/track-your-order. If you still need help, please shoot us an email: Email Us

DO YOU OFFER DISCREET BILLING AND SHIPPING?

We certainly do! All items ship in a generic brown box that doesn't reveal its contents. Your credit card statement will show a generic name offering you a complete anonymity. With totally plain packaging, the only person getting excited by your delivery is you.

HOW DO I CANCEL MY ORDER?

Please see our Cancellation Policy at https://spartanlover.com/pages/return-policy

HOW CAN I CONTACT CUSTOMER SERVICE? 

Please contact us by visiting our customer service page.