RETURNS

How do I return an item?

Here at Spartan Lover we have earned the BEST reputation in our industry for service and satisfaction. We want to ensure every order you place is a great experience and that we quickly resolve any concerns you might have. We stand behind all of our products and guarantee to ship your item without damage, defects, and as described.

• If your purchase is defective, you can return it within 30 days of delivery for a free replacement. Because sex products cannot be resold for sanitary reasons, there are no refunds. 
• If you no longer want or don't like the goods (too big, too small, too heavy, changed your mind, got something else, not feeling it, not into it, etc.), we do not accept returns based on this reason because as soon as you receive your product, it becomes used, and we are not allowed to resell used sex products based on sanitary regulations. 

Shipping Damage

• When you use your doll extensively, chances are that sooner or later you will run into a need to fix a light scratch or a small tear. This is a normal part of doll ownership. If your doll was unlucky enough to get a scratch or a small rip during shipping, use this as an opportunity to learn simple repair techniques that you will eventually need anyway.  

• If your doll arrived with a scratch, use these simple instructions to repair it easily. 
• If there's a small rip or a tear, use these repair instructions. 
• Easily fixable scratches and small rips do not qualify for a doll replacement. These are very simple repairs that are a part of doll ownership. Basic home repairs are effective and cost next to nothing while it costs thousands of dollars to send a new doll, so please understand. For more serious damage, you have the next option.
• If your doll arrived irreparably damaged, call Fedex at 1-800-GO-FEDEX or UPS at 1-800-742-5877 to open a damage claim, then email us with your claim number and photos of the damage, including the photos of the damaged box, a photo of the shipping label, and a photo of the Customs inspection label if applicable. Once Fedex or UPS approves your claim, we will send you a replacement. There are no refunds on custom sex products. 

We cannot accept returns without an RMA, so please contact customer service first. If you send a package back without an RMA, it will be returned back to you and this will incur very high shipping fees (it is very expensive to ship dolls by air) and you may be liable for these fees.  

 

CANCELLATIONS

How do I cancel a ready-to-ship order?

Our Cancellation Policy does not allow cancellations for ready-to-ship items. By placing an order with our store, you agree to our Terms of Service, including our Cancellation Policy. Once an order has been placed, it cannot be canceled. Due to the streamlined nature of our processing, orders are sent immediately for shipping and we are unable to retrieve individual packages due to the high volume and the high speed of fulfillment. Even if you send us a message requesting a cancellation 5 minutes after placing your order, your message usually will be read long after your package has already left the warehouse. Yes, our fulfillment is that fast. The store policies are not negotiable, and there are no exceptions.

Can I cancel a made-to-order doll order?

We pay large non-refundable payment processing fees for each transaction. We also pay non-refundable fees to various artists involved in creation of your doll. It takes a lot of resources to make a doll, and our artisans hand-craft it specifically for you to your custom specifications. With some models, an artist comes to work every day for 2 weeks just to individually implant the hair on your doll strand by strand. Because there are dozens of dolls, each with hundreds of possible configurations, if you cancel it, it may be years before someone else orders a doll with the same configuration. That being said, we understand that life happens and sometimes you have to cancel a made-to-order custom doll when it is already in production. If you cancel early, we may be able to provide a cancellation with a 70% cancellation fee to cover the fees and wasted resources. Cancellations are not guaranteed. When requesting a cancellation, you must confirm that you are aware of the cancellation fee. This policy and the cancellation fee are not negotiable, and there are no exceptions. 

By placing an order in our store, you agree to our Terms & Conditions, including our Return and Cancellation policies.