Terms & Conditions

SpartanLover.com Terms & Conditions

Please read the following Terms & Conditions of the SpartanLover.com Online Service Agreement carefully. By accessing or using SpartanLover.com, you confirm that you understand, accept, and agree to be bound by these terms. If you do not agree, you may not use this site. References to “SpartanLover.com” in this agreement include the website, its operators, and its directors, officers, employees, consultants, shareholders, agents, and attorneys, as applicable. Access to SpartanLover.com is restricted to individuals 18 years of age and older.

Legal Compliance

18 U.S.C. 2257 Record-Keeping Requirements Compliance

All models, actors, actresses, and other persons that appear in any visual depiction of actual sexually explicit conduct appearing or otherwise contained in this Website were over the age of eighteen years at the time of the creation of such depictions. All other visual depictions displayed on this Website are exempt from the provision of 18 U.S.C. section 2257 and 28 C.F.R. 75 because said visual depictions do not consist of depictions of conduct as specifically listed in 18 U.S.C section 2256 (2) (A) through (D), but are merely depictions of non-sexually explicit nudity, or are depictions of simulated sexual conduct, or are otherwise exempt because the visual depictions were created prior to July 3, 1995. With respect to all visual depictions displayed on this website, whether of actual sexually explicit conduct, simulated sexual content or otherwise, all persons in said visual depictions were at least 18 years of age when said visual depictions were created.

The records required pursuant to 18 USC 2257 pertaining to this website and all materials depicted hereon, are on file with the Custodian of Records:

Spartan
25 NW 23rd Pl Ste 6 #318
Portland OR 97210

The owners and operators of this Website are not the primary producer (as that term is defined in 18 USC section 2257) of any of the videos or streaming video content sold through or linked through this website.

General Terms

1. Acceptance of Terms

By accessing SpartanLover.com, you acknowledge that you are at least 18 years old and agree to these Terms & Conditions. This site is intended solely for adult audiences. If you are under 18 or uncomfortable with adult content, please exit this page.

2. Updating These Terms & Conditions

We reserve the right to revise or update these Terms & Conditions at our discretion without prior notice. Changes take effect on the date posted at the bottom of this document and apply to all purchases, agreements, and contracts made thereafter. This version supersedes all prior Terms & Conditions or conflicting information on our site, including past communications with our support team. To review previous versions, contact our support team.

3. U.S. Law and Jurisdiction

These Terms & Conditions are governed by the laws of the United States, specifically the state where SpartanLover.com is headquartered (Oregon). Any disputes will be resolved exclusively in U.S. courts. You may also benefit from mandatory consumer protections under your state or country’s laws, and these terms do not limit those rights.

Purchase & Order Policies

4. Forming a Legal Agreement with Us

  • Order Process: By submitting an order or purchase offer via our site, you agree to these Terms & Conditions. To place an order, select items, add them to your cart, complete checkout, and click “Pay Now.” You can review or adjust your order using the “Edit Cart” option or your browser’s back button before submitting.
  • Contract Formation: Clicking “Pay Now” creates a legally binding contract. We’ll send an order confirmation email with a copy of these Terms & Conditions. We’re not obligated to supply unavailable or out-of-stock items, even after receiving your offer, and will notify you promptly to offer alternatives or a refund.
  • Completion: The contract is complete once all items are paid in full and delivered to your provided address.

5. Payment Details

  • Pricing: The total at checkout typically includes sales tax, VAT, shipping fees, and, where applicable, import duties or customs charges, unless otherwise stated or affected by regional rules. Mispriced items may lead us to contact you for instructions or cancel the order at our discretion.
  • Customs Fees: In regions where customs fees can’t be prepaid, you may need to pay a small fee to the local shipping carrier upon delivery. We may reimburse a portion of these fees.
  • Price Match: We reserve the right to verify the legitimacy of competing offers for our price match guarantee due to potential fraudulent listings online.

6. Ownership of Your Purchase

  • Transfer of Ownership: You gain legal ownership once (a) full payment (including shipping or additional fees) is received, and (b) the items are delivered. Until then, we retain ownership and may delay delivery or request a return of unpaid items.
  • Non-Payment: If you receive goods without providing full payment, you agree that you are not the legal owner until payment has been made in full. We reserve the right to reclaim the goods or pursue appropriate measures, including debt collection and legal action, to ensure full payment is received.

7. Shipping and Delivery

  • Completion: Delivery is complete when items reach your provided address. Orders may arrive in multiple packages or on different days. We handle customs and import paperwork where possible.
  • Global Shipping: Tracking may not update until the package reaches its destination country due to transfers between shipping carriers. This does not indicate a delay.
  • Timelines: Delivery estimates are subject to change due to factors beyond our control (e.g., peak seasons, location, holidays, pandemics, natural disasters). We’re not liable for delays due to unforeseen events, inadequate instructions, or your unavailability.
  • Custom Orders: Production or shipping delays may occur while awaiting your feedback on factory photos or modification requests.
  • Responsibility: You must be available for delivery or reschedule promptly after a failed attempt. Delivery drivers may leave packages in a “safe spot,” and you assume responsibility thereafter. Coordinate with the delivery company for smooth delivery.
  • Non-Delivery: If delivery fails due to your noncompliance (e.g., wrong address, refusal), you’ll cover resulting shipping or storage fees, payable before reshipping. A refusal doesn't equal an order cancellation or a return merchandise authorization (RMA). If you send a package back without an RMA, you still own the package and are responsible for the incurred costs. 

8. Product Appearance and Expectations

  • Authenticity: We guarantee our products are genuine, not counterfeit, and made by advertised manufacturers.
  • Accuracy: We strive to depict products accurately (color, texture, finish) via images. For custom orders, you’ll approve factory photos before shipment, confirming the product matches your order.
  • Variations: Measurements and descriptions are guidelines; manual measurements may vary slightly. We advise against pre-purchasing doll clothes due to sizing differences. Minor discrepancies between listings and products are not our liability.
  • Media: Photos and videos are references; slight differences may occur due to professional styling (lighting, cameras, etc.).
  • Imperfections: Handmade products may have minor imperfections (e.g., scratches, loose nails, makeup inconsistencies) that aren’t defects and don’t affect functionality.
  • Inspection: We may inspect reported damage. If no fault is found, you’ll cover return shipping and inspection costs. If defective, we may offer a replacement or repair at our discretion.

9. Return Policy

  • If your purchase is defective, you can return it for a free replacement within 30 days of delivery. Because sex products cannot be resold for sanitary reasons, there are no refunds.
  • If you no longer want or don’t like the goods (too big, too small, too heavy, changed your mind, got something else, not feeling it, not into it, etc.), we do not accept returns based on this reason because as soon as you receive your product, it becomes used. We are not allowed to resell used sex products based on sanitary regulations.
  • Shipping Damage:
    • When you use your doll extensively, chances are that sooner or later, you will run into a need to fix a light scratch or a small tear. This is a normal part of doll ownership. If your doll was unlucky enough to get a scratch or a small rip during shipping, use this as an opportunity to learn simple repair techniques that you will eventually need anyway.
    • If your doll arrived with a scratch, use these simple instructions to repair it easily.
    • If there’s a small rip or a tear, use these repair instructions.
    • Easily fixable scratches and small rips do not qualify for a doll replacement. These are very simple repairs that are a part of doll ownership. Basic home repairs are effective and cost next to nothing while it costs thousands of dollars to send a new doll, so please understand. For more serious damage, you have the next option.
    • If your doll arrived irreparably damaged, call FedEx at 1-800-GO-FEDEX or UPS at 1-800-742-5877 to open a damage claim, then email us with your claim number and photos of the damage, including the photos of the damaged box, a photo of the shipping label, and a photo of the Customs inspection label if applicable. Once FedEx or UPS approves your claim, we will send you a replacement. There are no refunds on custom sex products.
  • RMA Required: Contact customer service for a Return Merchandise Authorization (RMA) before returning. Unauthorized returns will be sent back at your expense.

10. Cancellation Policy

  • Ready-to-Ship Orders: Cancellations are not allowed due to rapid fulfillment. Orders are processed immediately and can’t be retrieved, even shortly after submission.
  • Made-to-Order Dolls:

    We pay large, non-refundable payment processing fees for each transaction. We also pay non-refundable fees to various artists involved in the creation of your doll. It takes a lot of resources to make a doll, and our artisans hand-craft it specifically for you to your custom specifications. With some models, an artist comes to work every day for 2 weeks just to individually implant the hair on your doll strand by strand. Because there are dozens of dolls, each with hundreds of possible configurations, if you cancel it, it may be years before someone else orders a doll with the same configuration.

    That being said, we understand that life happens, and sometimes you have to cancel a made-to-order custom doll when he is already in production. If you cancel early, we may be able to provide a refund with a 68% cancellation fee to cover the fees and wasted resources. Alternatively, you may opt for store credit: with this option, the cancellation fee is 35%.

    Cancellations are not guaranteed. When requesting a cancellation, you must confirm that you are aware of the cancellation fee. This policy and the cancellation fee are not negotiable, and there are no exceptions.

  • Agreement: Placing an order confirms acceptance of these return and cancellation policies.

11. Payment Disputes

Attempting a chargeback without returning the product is considered invalid and unlawful. Keeping the item while disputing the payment may be viewed as fraudulent.

To dispute a charge, you must return the product in its original, unused, and unopened condition before initiating a claim. If you open a chargeback without returning the item first, you agree that the dispute is void. You’ll be responsible for the cost of shipping the item back to us.

We reserve the right to retrieve unused, unopened products or, if they’ve been used, pursue full payment. You’ll cover any collection costs and any reduction in the product’s value due to handling beyond what’s needed to confirm its features or functionality.

For custom orders, if you claim an item isn’t as described but it aligns with your order specifications, we may deny the chargeback. If we confirm it matches your request, you agree the dispute is invalid.

If a chargeback succeeds but you don’t return the item in its original, unused condition, we will take reasonable steps to recover payment for unjustified disputes, which may include legal action and the involvement of a debt collection agency. We will report fraudulent chargebacks or retained goods to your bank, payment provider, and relevant authorities in accordance with applicable U.S. laws.

This policy balances fairness for customers and protection for our business, without affecting your statutory rights under U.S. consumer laws.

12. Promotions Terms & Conditions

  • Types: Includes sales, deals, kits, coupons, and discount codes, with other incentives possible.
  • Limits: Only one promotion applies per product. Choose between a coupon or a bundled deal/kit discount for the best value.

Intellectual Property

13. Copyright

  • Ownership: All content (text, graphics, logos, images, audio, software) on SpartanLover.com is owned by SpartanLover or its suppliers and protected by U.S. and international copyright laws.
  • Prohibition: Reproduction, modification, distribution, or display of this content is strictly prohibited without written permission.

14. Trademarks

  • SpartanLover Marks: “SpartanLover,” “SpartanLover.com,” and related graphics/logos are trademarks of SpartanLover.com. They may not be used in ways that confuse customers or discredit us.
  • Third-Party Marks: Other trademarks on the site belong to their respective owners, who may not be affiliated with SpartanLover.

15. Copyright Complaints

If you believe your work has been infringed, contact us via the “Contact Us” page.

16. Reviews, Comments, Stories

  • Rights Granted: By posting content, you grant SpartanLover a non-exclusive, royalty-free, perpetual right to use, modify, publish, and distribute it worldwide, including your submitted name.
  • Warranties: You confirm your content doesn’t violate third-party rights and that you have authority to grant this license. Others may use it for personal purposes, but content owners retain their rights.

Website Usage

17. Use of Site

  • Permitted Use: You may use or download content for personal, non-commercial purposes, retaining all copyright notices.
  • Prohibited Actions: Commercial exploitation, scraping, or using automated tools (e.g., spiders, robots) to access or copy the site is forbidden without permission. Resource depletion is not allowed.
  • Service Rights: We may refuse service, terminate accounts, or cancel orders if your conduct violates laws or harms our interests.

18. Disclaimer

  • As-Is Basis: The site is provided “as is” without warranties, express or implied (e.g., merchantability, fitness for purpose). We’re not liable for damages from site use.
  • No Virus Guarantee: We don’t guarantee the site is free of viruses; you’re responsible for protecting your data.
  • Links: We’re not responsible for third-party sites linked to or from SpartanLover.com.

19. Disclaimer of Liability

SpartanLover.com makes no warranty as to product safety; all items are sold as novelties. We accept no responsibility for injuries from use—you assume all risk and liability.

Privacy Policy

20. Information Collection and Use

  • Ownership: SpartanLover.com solely owns collected information and won’t sell, share, or rent it beyond what’s disclosed here.
  • Registration: Optional registration requires a username, password, and email for service updates.
  • Orders: We collect contact and financial info for billing and order fulfillment, contacting you if issues arise.
  • Cookies: We may use cookies for demographic/technical data, not linked to personal info, terminating when you close your browser.
  • Log Files: We track IP addresses, browser types, and access times for trends and site administration, not tied to personal data.

21. Sharing

  • Partners: Aggregated demographic data is shared with partners/advertisers, not linked to individuals.
  • Third Parties: Shipping and payment processors use your info only for their services, not retaining it. For specific partnered services, we notify you of data collection, sharing only necessary info with your consent.

22. Legal Disclaimer

We may disclose info if required by law or to comply with legal processes.

23. Security

  • Protection: Sensitive info (e.g., credit card numbers) is encrypted via SSL. Offline, access is restricted to authorized employees using secure protocols.
  • Discreet Shipping: Products ship in plain boxes with a generic return address (“Spartan”), and billing appears as “Spartan” on statements.

24. Contact Us

Submit questions via the “Contact Us” page. We respond to order-related messages directly and may use other feedback to improve the site.

25. Updates and Opt-Out

  • Newsletters: Subscribers provide contact info and can opt out via email instructions.
  • Service Updates: Mandatory announcements can’t be unsubscribed.
  • Changes: Privacy policy updates are posted on the “Privacy Policy” page, with email notice if usage changes significantly.

Customer Support

26. Customer Care

We aim to respond promptly to queries via the “Contact Us” page, though response times may vary with order volume.

Corporate Contact

SpartanLover.com
25 NW 23rd Pl Ste 6 #318
Portland, OR 97210
Phone: (503) 567-9374