Terms & Conditions
Terms and conditions
Please read the following terms and conditions of SpartanLover.com Online Service Agreement carefully. By accessing the information on SpartanLover.com site, you confirm that you understand, accept and agree to be bound by the terms and conditions of this Agreement. If you do not wish to accept these terms and conditions, you may not access SpartanLover.com site. All references to SpartanLover.com in this agreement shall include the SpartanLover.com web site, SpartanLover.com and its directors, officers, employees, consultants, shareholders, agents and attorneys as applicable. Access to SpartanLover.com is restricted to the individuals 18 years of age and older.
Disclaimer of Liability
SpartanLover.com makes no warranty, expressed or implied, as to the safety of any of our products. All of our products are sold as novelties only. Furthermore, we accept no responsibility for injuries sustained while using our products. The purchaser assumes all risk and liability of use for all our products.
18 U.S.C. 2257 Record-Keeping Requirements Compliance Statement
All models, actors, actresses and other persons that appear in any visual depiction of actual sexually explicit conduct appearing or otherwise contained in this Website were over the age of eighteen years at the time of the creation of such depictions. All other visual depictions displayed on this Website are exempt from the provision of 18 U.S.C. section 2257 and 28 C.F.R. 75 because said visual depictions do not consist of depictions of conduct as specifically listed in 18 U.S.C section 2256 (2) (A) through (D), but are merely depictions of non-sexually explicit nudity, or are depictions of simulated sexual conduct, or are otherwise exempt because the visual depictions were created prior to July 3, 1995. With respect to all visual depictions displayed on this website, whether of actual sexually explicit conduct, simulated sexual content or otherwise, all persons in said visual depictions were at least 18 years of age when said visual depictions were created.
The records required pursuant to 18 USC 2257 pertaining to this website and all materials depicted hereon, are on file with the Custodian of Records:
25 NW 23rd Pl Ste 6 #318
Portland OR 97210
The owners and operators of this Website are not the primary producer (as that term is defined in 18 USC section 2257) of any of the videos or streaming video content sold through or linked through this website.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of SpartanLover or its content suppliers and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of SpartanLover and protected by U.S. and international copyright laws. All software used on this site is the property of SpartanLover or its software suppliers and protected by U.S. and international copyright laws. The reproduction, modification, distribution, transmission, republication, display, or performance of the content on this site is strictly prohibited.
SpartanLover, SpartanLover.com, SpartanLover graphics, logos, and service names are trademarks of SpartanLover.com, d/b/a SpartanLover.com. SpartanLover's trademarks may not be used in connection with any product or service that is not SpartanLover's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits SpartanLover. All other trademarks not owned by SpartanLover.com, d/b/a/ SpartanLover or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by SpartanLover or its affiliates.
Use of site
You may use or download material displayed on this website for noncommercial, personal use only. You must retain all copyright and other proprietary notices displayed on the materials contained in the website. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without express written permission by SpartanLover. You may not use any "page-scrape," "grabber," "spider," "robot," "deep-link" or any other program, automatic device, algorithm or methodology which accomplishes the same things, in order to access, acquire, copy, or monitor any portion of this website. Any use of the website which results in the depletion of website infrastructural resources is prohibited. When you use the website for an authorized purpose, you should include all proprietary notices without changing or hiding them. SpartanLover and its affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including and without limitation, if SpartanLover believes that customer conduct violates applicable law or is harmful to the interests of SpartanLover and its affiliates. Please check these Terms from time to time, as SpartanLover may change the Terms without notice and such changes are effective as of the time of posting.
18 years and older
This website is intended solely for viewing by an Lover audience. By continuing to view any material contained within this website, you are stating and acknowledging that: You are an Lover over the age of 18. You will not allow anyone under the legal age of 18 to have any access to materials contained within. You are voluntarily continuing to view this site and will be exposed to material of an Lover nature. If you are not comfortable with this, please close this page.
Reviews, comments, stories
SpartanLover enables its users to post reviews, comments, stories and other content to the site. By posting reviews, comments, stories or other content to the site, you grant SpartanLover and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivatives works from, distribute and display such reviews, comments, stories or other content throughout the world using any media. By submitting your name with any review, comment, story or other content to SpartanLover, you expressly state that you grant SpartanLover and its affiliates and sub-licensees the right to use the name that you have submitted. You further state and warrant that your posting of reviews, comments, stories and other content to SpartanLover site as well as any future usage, reproduction, modification, adaptation, publishing, translation, creation derivatives works from, distributing and displaying will not infringe upon or violate the rights of any third parties. You further state and warrant that the holder of any rights, including, but not limited to, moral rights to such content, has completely and effectively waived all such rights and validly and irrevocably granted you the authority to grant the license as described above. You also permit any subscriber to access, display, view, store and reproduce such content for personal use. Subject to the foregoing, the owner of such content placed on SpartanLover site retains any and all rights that may exist in such content.
SpartanLover and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us through the Contact Us page.
Risk of loss
All items purchased at SpartanLover are being shipped in accordance with a carrier's shipping contract. This means that the risk of loss and the title to such items is going to be passed to a purchaser upon our delivery to a carrier.
This site is provided by SpartanLover on an "as is" basis. SpartanLover makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, SpartanLover disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. SpartanLover will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. You may view or use SpartanLover subject to the terms and conditions of this Agreement. You may download or print a copy of any information provided by SpartanLover for your personal use only. Any other use in framing, downloading, or printing a copy of any information provided by SpartanLover is expressly prohibited unless prior written consent is specifically provided by the holder of the copyright of the information and by SpartanLover. SpartanLover does not guarantee or warrant that SpartanLover is free of viruses or other code containing destructive properties. You are responsible for implementing reasonable measures to prevent the loss of code or data belonging to you. SpartanLover does not assume any responsibility for your use of SpartanLover. The information contained in SpartanLover may change rapidly. The information contained in SpartanLover may be out of date, and may contain incorrect or incomplete information, or typographical errors. SpartanLover does not make any expressed or implied warranties, representations, or endorsements, including any warranties of title or noninfringement of third parties' rights, or implied warranties, of warranties of merchantability and fitness for a particular purpose with regard to any information or merchandise provided by or through SpartanLover, except as otherwise specified by SpartanLover. SpartanLover does not warrant the accuracy, timeliness or usefulness of any information or merchandise provided by or through SpartanLover. SpartanLover is not liable to anyone for any act or omission taken in reliance upon any information provided by SpartanLover. You agree to fully defend and indemnify SpartanLover from any legal action arising out of your illegal uses of SpartanLover and/or its products or services. SpartanLover may contain links to websites operated by other parties. Other websites may provide a hypertext link to SpartanLover. SpartanLover is not responsible for the content or performance of those websites. SpartanLover does not operate or control those websites, and does not endorse or warrant any information, products or services provided through those websites.
Registration and Password
You are responsible for maintaining the confidentiality of your information and password. You shall be responsible for all uses of your registration, whether or not authorized by you. You agree to immediately notify SpartanLover of any unauthorized use of your registration or password.
- If your purchase is defective, you can return it within 30 days of delivery for a free replacement. Because sex products cannot be resold for sanitary reasons, there are no refunds.
- If you no longer want or don't like the goods (too big, too small, changed your mind, got something else, not feeling it, not into it, etc.), we do not accept returns based on this reason because as soon as you receive your product, it becomes used, and we are not allowed to resell used sex products based on sanitary regulations.
- When you use your doll extensively, chances are that sooner or later you will run into a need to fix a light scratch or a small tear. This is a normal part of doll ownership. If your doll was unlucky enough to get a scratch or a small rip during shipping, use this as an opportunity to learn simple repair techniques that you will eventually need anyway.
- If your doll arrived with a scratch, use these simple instructions to repair it easily.
- If there's a small rip or a tear, use these repair instructions.
- Easily fixable scratches and small rips do not qualify for a doll replacement. These are very simple repairs that are a part of doll ownership. Basic home repairs are effective and cost next to nothing while it costs thousands of dollars to send a new doll, so please understand. For more serious damage, you have the next option.
- If your doll arrived irreparably damaged, call Fedex at 1-800-GO-FEDEX or UPS at 1-800-742-5877 to open a damage claim, then email us with your claim number and photos of the damage, including the photos of the damaged box, a photo of the shipping label, and a photo of the Customs inspection label if applicable. Once Fedex or UPS approves your claim, we will send you a replacement. There are no refunds on custom sex products.
We cannot accept returns without an RMA, so please contact customer service first. If you send a package back without an RMA, it will be returned back to you and this will incur very high shipping fees (it is very expensive to ship dolls by air) and you may be liable for these fees.
How do I cancel a ready-to-ship order?
Our Cancellation Policy does not allow cancellations for ready-to-ship items. By placing an order with our store, you agree to our Terms of Service, including our Cancellation Policy. Once an order has been placed, it cannot be canceled. Due to the streamlined nature of our processing, orders are sent immediately for shipping and we are unable to retrieve individual packages due to the high volume and the high speed of fulfillment. Even if you send us a message requesting a cancellation 5 minutes after placing your order, your message usually will be read long after your package has already left the warehouse. Yes, our fulfillment is that fast. Our policies are not negotiable, and there are no exceptions.
Can I cancel a made-to-order doll order?
It takes a lot of resources to make a doll, and our artisans hand-craft it specifically for you to your custom specifications. With some models, an artist comes to work every day for 2 weeks just to individually implant hair to your doll strand by strand. Because there are dozens of dolls, each with hundreds of possible configurations, if you cancel it, it may be months or years before someone else orders a doll with the exact same configuration. That being said, we understand that life happens and sometimes you have to cancel a made-to-order custom doll when it is already in production. If you cancel early, we may be able to provide a cancellation with a 50% cancellation fee to cover wasted resources. Cancellations are not guaranteed. When requesting a cancellation, you must confirm that you are aware of the cancellation fee. This policy and the cancellation fee are not negotiable, and there are no exceptions.
By placing an order in our store, you agree to our Terms & Conditions, including our Return and Cancellation policies.
SpartanLover.com will make every effort to respond to your customer queries, feedback and order information as quickly as possible. However, due to fluctuating order volume, there may be delays in our response time to your request. Please submit any requests by using the email forms located on our 'Contact Us' page, and throughout the site.
Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by SpartanLover.com is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Because it is easy to list a fraudulent offer on the Internet, particularly on obscure websites and various marketplaces, we reserve the right to determine whether the offer from another vendor meets the legitimacy requirements for our price match guarantee.
PROMOTIONS TERMS AND CONDITIONS
Promotions are: Sales, Deals, Kits, Coupons and Discount Codes. We may introduce other price-reducing incentives intermittently, which will also fall under these terms and conditions.
Only one promotion can be applied to each product purchased from the website. For example: if you have a coupon discount code applied to a product and you consider purchasing that product in a deal or a kit (with a bundle of several other eligible products for the discounted price that applies to the deal/bundle), then you must choose which promotion to apply. You can purchase the product by choosing the kit or you can purchase each product from the kit a la carte and then apply the coupon to the selected product only. Please select the most effective option for your purchases.
Information Collection and Use
SpartanLover.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. SpartanLover.com collects information from our users at several different points on our website.
If a user chooses to register with our site, a user is required to give the following: a unique password, a unique user name and an optional email. This information is used to contact the user about the services on our site for which they have expressed interest.
We request information from the user on our order form. Here, a user must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
We use Log Files to identify IP addresses, browser type, domain name, date and time users have accessed SpartanLover.com. The data is used to analyze trends, administer the site, track users' movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our website.
This website may contain links to other sites. Please be aware that SpartanLover.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
We use email links located on the ’contact us’ page to allow you to contact us directly with any questions or comments you may have. We read every message sent in. We directly respond to messages related to customer orders. For all messages that do not relate to customer orders, we may file your comments to improve the site and program, or review and discard the information. Your personal information is only shared with third parties with your explicit permission.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.
Surveys and Contests
From time to time, our site requests information from users by surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code and age). Contact information will be used to notify the winners and award prizes. By law, we are required to post the names of contest winners; please be aware of this prior to entering into any of our contests. Survey information will be used for purposes of monitoring or improving the use of this site and the users' satisfaction.
This website takes every precaution to protect our users' information. When users submit sensitive information through the website, their information is protected both online and offline. Our staff will not disclose any customer information, names or purchasing information to anyone outside of SpartanLover.com, unless required to do so by law. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry -- SSL. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, which is its designation when you are just "surfing." While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desks. When they return, they must re-enter their password to regain access to your information. Furthermore, all of our employees are kept up-to-date on our security and privacy practices. Every quarter, SpartanLover conducts in-house trainings on our customer care policies so that our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure that our customers' information is protected. Finally, the servers on which we store personally identifiable information are kept in a secure environment behind a locked cage. If you have any questions about the security at our website, you can submit a Support Ticket.
We send all new members a welcoming email to verify password and username. Established members will occasionally receive emails with information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. If this is the case, please review the choices and opt out information below.
Site and Service Updates
We also send the user site and service announcement updates. Members are not able to unsubscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and with regard to issues relating to her or his account by email or phone.
Correction/Updating Personal Information
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.
SpartanLover.com provides its users with the option of opting out of all mailings. Therefore, when there is a choice of using information for purposes other than what the information was originally collected for, SpartanLover.com will present the user with an opt out box. Users who no longer wish to receive our newsletter or promotional materials from our partners may opt out of receiving these communications by replying to unsubscribe in the subject line in the email or submit a Support Ticket. Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
Notification of Changes
Discreet Product Shipping and Customer Billing
To further ensure your privacy, all of SpartanLover's products are delivered in plain boxes, which list a generic name as the return address (and not SpartanLover). Moreover, on your credit card balance statements, all charges to your account by SpartanLover are also listed as just "Spartan".
Corporate contact information: